Making A Purchase
Please enter your daytime contact telephone number (preferably a landline) and email address on the page where you enter Card Holder Address details. We may use these details if we need to contact you should there be a query when processing your order. If you do not enter these details we may not be able to process your order.

**NB** Products and prices are correct at time of upload. We reserve the right to change product prices or specification without prior notification. This does not affect your statutory rights. We apologise if this causes any inconvenience.

Back Orders
If one or more of your selected items is not in stock, we may deliver a part order with the out of stock item to follow. Alternatively, we can hold your full order until the out of stock item becomes available. In all cases, we will contact you to confirm your requirements.

Tax Charges
All orders made from the UK or the European Union, 17.5% VAT is added. VAT also applies to orders delivered into VAT Fiscal Territory. However, if you order from a VAT exempt country, but your goods are delivered into the UK or other EU Member state, VAT is charged, and you can request a VAT Claim form with your order, which will allow you to reclaim any VAT paid, on your departure from the UK, less administration charge of £12.50. All other orders are VAT exempt.

Credit Card Security
All credit card information is sent and received securely within the shop. The shop uses SSL which is a secure server and information cannot be viewed by third parties.

Warranty
The Cleo 'Q' and Cleo 'Q' Discreet Systems come with a standard 12 Month manufacturers Warranty which covers all electrical component parts of the system for repair / replacement should a fault develop. This does not cover accidental or deliberate damage. Consumable items are not included in the warranty.Consumables = leads, pads, lotions

Cleo ACTIVE is covered by a 3 month manufacturers warranty, again for all electrical component parts of the system.

We guarantee excellent customer service and high quality products and are happy to help if you have any problems or queries about any aspect of our business.

Reaching Us
If you need to reach us, please email us on enquiries@club-cleo.com Alternatively, you can call on 0870 1160022 (International +44113 2527744 or fax us on 0113 2597016 >for international fax please dial 0044 1132597016 or write to us at KayCo Ltd, 3 Cadman Court, Chartists Way, Morley, Leeds, West Yorkshire, LS27 0RX.

Our offices are open Monday-Friday 9am-5.30pm except public holidays. If you need to contact us outside normal office hours, please email us or call and leave a message, and a member of our team will contact you.

**PLEASE NOTE** We are currently experiencing problems replying to email adresses hosted by AOL. We apologise for this inconvenience and request that all customers who have an AOL email address please offer alternative contact information.

Privacy Policy
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Terms & Conditons
To read our Terms & Conditions please click here to visit the main Cleo website. Terms & Conditions are also available to view when you order